What a traumatic experience. Broke down on main A1M at 10.30 a.m. we were left on hard shoulder for 6 long hours. Multiple calls to RAC with false promises of recovery within 45 minutes or 60 minutes. So frustrating to be told through digital message to report online! Eventually rescued at 4.30 p.m. by lovely pick up man who had only received message at 4p.m.! Taken to local service station, another wait for 3 hours with false promises of being ‘called back’ by RAC staff. Eventually got through to an efficient RAC employee who arranged a cab to drive us home. Had to leave our car in car park with keys hidden on top of tyre. The wait of 6 hours on hard shoulder was totally unacceptable. No toilet available of course. As a couple in our late 70s we thought that having insurance with RAC would provide security. This was absolutely not the case.