What an appalling service! Having been with RAC for years I had my renewal quote that was nearly double the previous year even though I had not called them out. After ringing and speaking to a very nice Lady I thought it was all sorted and I was happy to continue using them. New policy details arrive, all fine except I pay monthly and the paper work showed 1 payment not monthly direct debit. After being passed around to 4 different people I speak to another Lady who assures me No its definitely X amount each month I ask for it in writing. This confirmation did not arrive before payment date and low and behold the whole amount came out of my account!! Rang RAC as soon as I noticed to yet again be passed from pillar to post then after nearly an hour on the phone they arrange a refund but have to set up a new policy in order to get all my money back in one go. I was happy to do this but.....another 30 mins later and they cant set it up saying my card details are being declined. So I ring my bank ( Another long call due to them being busy) Everything is fine with my card no blocks on account. RAC call back another 15mins and still can not set up the policy unless I use someone elses account. Now that would not be an issue if I didnt mind someone else knowing my business or IF there was someone else in my household who could pay over the phone. So that was that, Oh they could call their IT team but that would mean more time on hold and probably be the same outcome as they dont seem to know what they are doing. I am now looking for a different company to get my breakdown cover from as CAN NOT TRUST RAC to do what they say. Definitely wouldn not recommend to my worst enemy.