I pay full charge for the RAC MOT service plan and have been nothing but disappointed. Two of my bookings have gone wrong, resulting me in driving to the garage to find that the MOT booking did not go through on the garage's system. On complaining to the company, they said they could do nothing due to their own staff shortages and backlog. Staff shortages? If you have staff shortages that reduce your service, how about you reduce the amount of money I pay each month for your plan? I am disappointed and once my contract is up, I will never again return to the RAC.