I wouldn’t even give them a 1 Star, absolutely disgusting service, first contacted RAC at 11:30am signed up for a 1 year membership because they said they couldn’t come otherwise paid £139 for this said that a member of the team would come within an hour but they didn’t. Fast forward two hours still haven’t arrived, after multiple calls and conversations with different members of the RAC team Who assured me that a patrol would be on the way we STILL hadn’t been seen to, the estimated time just kept going up. When a member of the RAC patrol team did contact us, I went through AGAIN!!! The issue with my vehicle for him to turn around and say we cannot fix this issue, you will need a pick up. This could have been solved hours ago had someone actually read the notes on file so that we could’ve been picked up by somebody earlier After 8 1/2 hours, an amazing and polite lady at Macadam & Son called to say someone was on there way to rescued us from the side of the road. At this point, it was dark and there were no street lights on the dual carriageway very much exposed to oncoming traffic We have been messed around, lied to and completely mistreated by RAC and I am appalled by the lack of urgency surrounding my breakdown!!!!