Been with the rac now for about 3 years and always had the higher level of cover. Heard a few bad stories about them but never thought much about it as I keep my car in good order and never had to call them out until last Sunday when all of a sudden my vehicle just stopped. I called the rac only be sent a text with a link to do it online but my phone cannot connect to the Internet as its just an old phone kept in car for emergencies. Ended up paying a stranger to tow us back to southampton from Poole (and paying them for it of course). Tried complaining but it's all automated and no one gives a toss, so stopped payments straight away. Rubbish company that happily takes money for a service that it CLEALY cannot supply.