I can't believe how pushy the call centre lady was when I cancelled my membership. She wouldn't accept that I wanted to cancel. On 4 or 5 occasions during our dialogue I told her I just want to cancel but she wouldn't let it go. Well she did eventually of course. She asked me why? Which is fair enough. I told her why "that i have gone with a cheaper provider which has the same standard of cover" in fact it was slightly more impressive. She replied by saying that their policy would cost £70 per callout which was BS. She then tried to palm me off with several other deals to which i said no. I actually got charged £30 admin for the cancellation process. My policy was on auto renew but had to call the office to cancel auto renew i couldnt do it via the app which i think is ridiculous in this day and age. Being the weekend the office was shut so had to wait until monday by which time my policy renewed hence me having to cancel it. She told me in a rather condescending tone that i had been given ample time to do this. They didnt mention that you couldn't cancel auto renew using the app though. They have already had several hundred pounds worth of my money and in that time I Nether broke down. So that's not bad for a little bit of pen pushing. Just quit while your ahead. When will these corporations realise that pushyness just deters people in the future from using there services again. They are stabbing themselves in the back. Oh they also sent me a smug and smarmy email when confirming cancellation.