A member for 20 plus years, and certainly not a pain as very few calls for help and none over the last 3 years, I find this year membership renewal went from £29.50 to £46.99, which by any stretch of the imagination is taking the ‘P’. I called your customer service number to cancel and within mintues of speaking to someone the price had magically come down to £31.00 which at the time I accepted following my call a few days later I checked with one of your competitor’s to find the same cover would cost £18.00 so I decided to go with them and called your customer services again to cancel. Even on this call there was some talk of coming down lower with the £31.00 quote which I told the guy I found insulting so had he offered it for a £1 I wouldn’t have stayed. It’s a great shame that being loyal counts for nothing anymore with the attitude being they have been with us long time they won’t leave, Always had great service from the guys and gals in the vans and I told the guy I spoke to that I didn’t blame him but I’d be happy to speak to a manager or such to tell them what I really think of the rise in membership. I contacted customer service by email and found them a total waste of time.