For almost 30 years I was with the AA (never one issue) however this year I changed to get a cheaper price, biggest mistake of the year. My car would not start so called RAC as had home start, took four and half hours to arrive so missed all my appointments (4) for that day. Trying to speak to someone was impossible had to do everything on an app. I was informed by text I would get a 15 - 30 mins notice before arrival, NO, I got a phone call asking where I was when she was in my car park. I went straight out. I asked what would of happened if it was next week and I was going to the airport. Her abrupt reply was "Well you would have had to get a taxi" I live almost 2 hours from the airport! In the end she said battery no good. As it was a relatively new battery I found this stranage as she could not jump start it so I could do a longer drive. I was not offered a replacement at that time or any other alternative than "contact your supplier". PLEASE do not use the RAC - I regret so much leaving the AA - I am now having my car repaired locally.