Purchased second hand Mercedes SLK. Came with RAC warranty (gold) Car broke down first time driving and nice lad Scott arrived and fitted new battery £204. He left red cover on battery but not screwed in properly. This fell into the engine and caused damage making the car illegal to drive!!! After 16 hours of abuse from customer service, told gold warranty doesn’t cover for ill fitting by RAC brake down guys!! Total cost for car including insurance, tax £12,000 !!!!! Car hasn’t moved since. The worst service I’ve ever came across in my entire life. The way I was treated by customer service was one of the most rude and stressful experiences I’ve ever experienced!!!!!!