Had a puncture called rac was told a pick up truck was on its way it arrived and car was put on truck and rac told me and truck driver to go to kwick fit in elgin 6 miles away all was great . Until I arrived at kwick fit truck driver left my car in car park and I was met by a kwik fit mechanic . He told me I needed a lease number from rac . I told him my car was not leased I was owner . So I called rac and they spoke with the guy he then went to his computer and put in my car reg ect and told me as they were closing I would need to leave my car over night and come back next morning at 0915 . So I was now stuck in middle of elgin 6 miles away from my holiday home in lossiemouth silver sands . So I flagged a taxi to take me back and then asked the guy to if he could return next morn to take me back to kwick fit which he did cost to me for both runs £40 . When arriving back at kwick fit next morning was told rac declined the tyre replacement they no longer deal with kwick fit so had to call them back . Was told they were now sending a mechanic from Aberdeen 2hr drive and wait for me was told to go get a place to wait and get coffee and something eat wile waiting. Mechanic arrived at 1200 put a plug in my tyre and told me to take it to kieth 23miles away just when he was about to leave told me the tyre wouldn't be ready until the Tuesday 4 days later . It was on order . Now I never knew or was told I could fit and pay for my tyre myself . My tyre cost is £160 fir my jag xe . And then try and get it back from rac. So I just took my car back to silver sands lossiemouth. And went down to kieth on the Tuesday. I emailed rac about the hassle and the extra day I had to spend at lossiemouth. Also told them of the extra expense I had for taxis food and extra day and night. Email back asking fir receipts which I never had as didn't think at the time I needed them I just flagged this taxi down and I couldn't remember the firm as it was weeks later. Was told by rac they can't reimburse me because I didn't have receipts. How could I have got back to my place without getting transport no bus goes to silver sands did they think I just walked the almost 7 miles there and back next morning . And just stood around for over 2hrs in the wind and rain waiting fir them to come from Aberdeen for nearly 2 1/2 hours . All in all for a punctured tyre the hassle was a disgrace the customer service was diabolical . And the reply from them is like tuff sorry but can't do nothing you kept receipts. Disgusting way to treat thaire customers .