I am writing this to ensure nobody falls for sales tactics in shopping centres or conducts their own self purchases of RAC online . I had door to door cover and broke down last Sunday just north of Exeter at 4 pm . The RAC took my call and promptly passed me around on 3 occasions different lines whilst on a dangerous road to take their excess payment of £40 . They then told me they could not guarantee a pick up time . No updates were issued or follow ups and left me without any idea on what to do . Bad news is bad news but being fobbed off is worse . After I had to re ring and ring I was offered a possible 2 am pick up with my car or a quicker option of a hire car pick up and my car to follow 3-5 working days . This was a clear cheaper strategy to push you towards a hire car. I took the second option but there was no explanation of how this would work . The wrong location was given to the eventual pick up . At 10.15 Pm a private contracted out trucktook my car to the next service station in Taunton which was a whole 15 minutes journey . He had only been asked to do this at 8 pm and decided to do another job first despite my car being first on his list . There was no linking with a hire car and no details on how to avoid fines for leaving a clapped out car at services or where to leave the key for later transit of my car . I later found out RAC only pay £70 to Enterprise cars to give their customers a car if they cannot meet their contractual obligations . By the time we received the hire car and sorted out leaving my broken down car safely it was 12 midnight . 4 pm break down , 12 midnight and my car had been moved about 10 miles . I had to then drive back to Manchester arriving at 4 am. A nice round 4, 4 pm break down home by 4 am . It is now 5 days and my car has not been returned . No updates again or calls to explain . Poor resourcing of staff and capital is starting to be a common theme in the Uk but on top the RAC offer no communication or customer care . The help line is inhuman and purely delivered in a functional manner without any functional outcomes . On top they only answer what they are asked and don’t offer any other information that would help calm or explain a poor situation . Elderly or people with poor health would be at direct risk from this company . Please don’t use RAC for your own safety and don’t fall for their sakes tactics in shopping precincts .At times reviews can only see one side of the argument or be over dramatic but the above is 100% factually accurate account of the RAC on the M4 motorway