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Anonymous
I called at 1700 to state I had broken down at the ferry port in Liverpool. 10 mins later I got a call from isle of Man asking where I was. I told him I was in Liverpool. He stated I needed to call the rac again as they had made a error. I called rac and they confirmed it our job had been allocated. A couple of hours passed and the app just kept moving the time on. After 4 further calls one of the rac staff gave me the number of recovery company (who was picking me up. Spoke to the manager who stated that they were not going to take us home and to call the Rac again.He stated we could do a shared recovery but to call the Rac to make sure they sort out getting us home as he stated you probably be sat there for hours This was now 2000 hrs. So I called again. Rac but me on hold, they called the recovery company and stated it was all arrange. They turned up and took us 22 miles to Burntwood east service station. Arrived around 2230 hrs I called rac again and was told 2330 was when the next recovery was arriving. After several more phone calls and numerous promises to get a call back from the dispatch team. Which never happen ..Called again a 2355 hrs to be told it will be another 50mins. Called at 0055 hrs (18 min call) now been told there is no eta. Offered a hotel but that's on the other side on the motorway with no paths and my bike would be left on the car park of the service station. We even had a police officer come over to us to move it closer to the building as they have had a lot stolen during the TT week. Rac stated that's not their problem. So I was told I need to call back in another hour. Called at 0147.. New eta of 0244. Phoned at 0249 Did get a call back 2 mins later Been told 30 to 40.mins away However 10 min later. he turned up at 0300. Surprised However he is only taking us to Wolverhampton. He stated he only got the job one hour ago... Apparently the day staff will take us home when they start at around 6am Arrived at Wolverhampton depot at 0448hrs. Arrived home 0648 hrs Total of 14 phone calls
6 months ago
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RAC has a 1.4 average rating from 2,713 reviews

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