Last night 13/06/2024 while driving along M1 motorway on my way home my car dashboard sign went off and it had something to do with my engine oil, I do not have any experience or knowledge about cars and not so very sure what to do, so I pulled over on the hard shoulder next to a driver who was broken down as well. So I decided to contact my recovery service associated with my insurance (1st Central) at (09:00 pm) which is RAC and they have sent me a link to fill out what happened to my car and where is my location. Cut a story short I have waited for them till (23:30) on a freezing pouring rain in a very dangerous part of the M1 motorway. I have also contacted them six times (6x) and they keep passing me to different agents and the agents keep telling me that they are going to send a dispatch team. One of their dispatch team contacted me and he said that I was pass on to another dispatch team. Without any communication at all! They do not update you on what is going on! you need to keep calling them to get an update! A nice helpful gentleman from AA called Garry who came for the other motorist who is pictured here helped me to get my car fixed. This is RAC’s job but AA and Garry is very nice to help me because it is getting late and there is no sign or update from RAC about my recovery and its going to be 12 AM. They're service is very poor! I was with AA recovery on my recent insurance but I gave RAC a try. But oh I was not expecting a poor service from RAC. I have pictures and videos to prove this claim. I will never use RAC again please use AA recovery associated with your motor insurance company.