The star is for the independent tow service. No stars for RAC. Two weeks ago- called RAC-eta constantly changing. I was on busy road, dark and no medications and low battery. I repeatedly rang for update- each time was as if new and having to explain. I added re mobility poor. Gentleman turned up at midnight. Changed £670 for injector and he also said he was sitting at services ages and unsure why they only just called him. Same issues with car yesterday. Broke down on slip road early evening. Lone female. No lights nor near a town. Have Parkinson’s. Difficult to get through to them, told at ten pm no RAC in area. Tow to compound only then get taxi home. They wanted me to leave key under car and it would be collected in next few days and dropped off to me-police even said to them invalidates insurance. RAC said tow 11.15pm and guaranteed to police by midnight. Five minutes later it was cancelled. I was told by tow company that rac made the decision but rac lied to me. They also tried to say I can only have one call out a year when I have unlimited. By one am they admitted there was no RaC nor tow services available and they would arrange hotel. They asked if I could walk at one am six miles to nearest hotel! They paid for taxi in the end and hotel, but only single room on third floor as cheaper for them. I can’t do the stairs and kind porter at hotel gave me accessible room. No breakfast included. Told I’d be informed in morning of new time. No contact- I called them at 9.30am and they said tow to home at 11.15am. I said will need a taxi. They thought I’d find my own way back! They reluctantly agreed to arrange. Got a call from tow person at my car 10.15 and he offered to collect me and we towed car back home. Once home ( 3jrs later) I realised there was no contact re taxi or update. I called rac and they were had it as still waiting for tow and they could see no one had arranged taxi. Absolutely disgusting and no empathy for anyone with a physical disability. Go with green flag or AA people. Horrendous. Added to everything, just been told by local garage that they could have done the injector for just over £350 including labour!!