Only giving 1 star because I couldn’t give 0! Absolute joke for the money you pay monthly! Broke down at a service station at 4pm, someone came to us in 20 mins but explained they could only drive 1hr down the road due to the equipment (trailer) and someone else would meet us at the next service station to take us the extra 1hr 10 home. Was dropped off at the next services at 6:45 and was told it wouldn’t be too long to wait. By 7.30 we called just to check that someone else was coming as the app showed the job as “completed” so no way of getting an update unless I called. Was told that they would be there at 7:45pm. Waited until 8.45 and called again. Was told the driver had actually cancelled but nobody told us and they have now passed it to a third party and they will call me to arrange direct and I will get a text with all the info. Text came through, very generic and no info. Waited until 9:45, he said he can see from the update the third party is on his way and is 28 mins to be exact away. Apologised for the delay but assured us to wait rather than staying at a hotel (that my policy covers) as this would be the quickest way. He advised due to all the messing around they would drop my car off at a friends garage (9 miles from my home) and pay for a taxi to get me home. The driver finally turned up at 11pm! He said he only received the order at 9:55 and came straight there so didn’t know where the 28 mins was told to them. Ended up getting home at 1am. Today I have called to discuss a hire car as part of my onward travel policy to be told because I accepted the “courtesy taxi” to get me home this voids any courtesy car as it’s one or the other. Been passed to 6 different people on the phone to then be cut off due to their lines closing! Absolute joke of a company! Save your money and go elsewhere