My father died a few weeks ago, every single company and business I have dealt with have been excellent, understanding, and helpful at an obviously emotional and distressing time. Until it came to the RAC. His bank account was still active as he supported several charities and as each final payment was made the direct debit was cancelled. It wasn’t noticed that he had a card continual authorisation for the RAC, so when RAC Car Insurance popped up it was a little confusing, as he wasn’t with them. RAC car insurance confirmed he hadn’t been with them for years, and could offer no explanation. It turns out member breakdown service uses the same account details. Quick phonecall to them to explain the situation, okay they said, we’ll send him a cheque, err, think about what you’ve just said I told them. Oh we have to do that they told me, I asked them just to reverse the transaction, it seems they can’t do that, oh and there’s an admin fee, almost half the membership fees. I pointed out that as he had died weeks before they took the money, his authorisation wasn’t really valid, to think about what they were doing and surely this can’t be the first time a member has ever died. They suggested if I didn’t like it to make a complaint. So I did. The money, not even slightly interested in, the fact the RAC think they can do this to my dad, it’s going to cost them, I have REALLY good legal insurance, and I checked, it covers this as they’ll reclaim all their fees from the RAC. The RAC, they really will steal from the dead.