Today I make a call as I had an issue with trailer not able to attach trailer board to electric plug on my van. Phoned around 14:30 explaining had to get trailer with bike on to Norwich for service. Guy on phone tried every avenue to find issue to my policy to not have to honour the breakdown. Ie is vehicle over 3.5 ton. What length is it ? Hang on let me speak to my manage !? 20 minutes later he tells me you are covered we will get someone to you. Whe I check the time it was 18:30 - 19:30. 4 hour wait. I signed up to another breakdown service who attended helped me out understanding I had deadline to get trailer with motorbike to dealers b4 they closed at 18:00. Awful service. Awful experience. Awful waste of money.