Terrible service if I could give a 0 I would. Called at 5pm to book a slot as water is leaking from my car , I have no idea where It is coming from and cannot risk driving the car and over heating the engine , especially In the heat wave we are having. I have paid extra for at home break down cover . I have waited patiently for hours as I understand there are emergencies. I get a call at 22:28 , no one Is coming. Call handler was extremely rude, no care in the world. I have three jobs, two of which I have had to tell them I can't come in and the third I'm having to get lifts . No offer of a courtesy car to help me . Told me they can slot me in between 7am-12pm tomorrow. I explained I am at work tomorrow, it was a take it or leave it response. Not a care in the world to the impact this has had especially when I explained I need to inform my employers of what Is going on . Do not use RAC they will take as much money as they can from you and not provide the service . Not enough staff . They won't care about the consequences.