Logged breakdown at 1800hrs whilst 55 miles from home. Initial response for patrol to attend showed 21:30 - 00:30 . Accepted that things must be busy so sat and waited in the car at the side of the road. At 21:30 the app updated to show attendance time now of 01:30 - 04:30. Car was not safe to driver, fortunately found a B&B nearby , so cancelled original breakdown. Rebooked the breakdown at 0600 next morning, response time 0930-1230hrs - then an hour later had a call from RAC Operator telling me I wasn't covered for the callout and that I should cancel the call and sort it out myself. Refused that advice and said I'd wait for the patrol to attend. Patrol turned up - absolute 100% good guy - couldn't fix it but arranged for a nearby garage to come in to work (Saturday morning) and they did the repair needed. Cannot fault the patrol guy. Logged a complaint, got a single email reply basically saying, erm yeah sorry about that, but wouldn't give any further info about why the original call was going to be 10hrs for them to attend, nor explain why the operator was trying to blag me that I wasn't covered - when the Patrol guy said it was definitely something that was covered. Complaints person then said that was the final communication they would engage in, no further course of remedy . Shocking approach - would not recommend for one minute that anyone subscribes to them