If I could give this company 0 stars I would do. It is the worst customer service I have ever had. I have tried to cancel my policy on a number of occasions and each time it renews automatically and then tells me I am liable to pay for the policy. Last year I paid an amount that was outstanding for a policy I didn’t want only to discover that outstanding payment was used to renew my policy. I have phoned up again today to say I DO NOT want a policy I DO NOT want an auto renew and I want to ensure my card details are not on the system (which they still were) and have been told I need to phone AGAIN as a curtesy to them to ensure that even though I have gone though all of this, can I please call and make sure it has been action incase they renew it by mistake. I think this is appalling customer service. The icing on the cake was when the operator I was speaking to hung up on me because I complained he was refusing to listen to what I had to say and kept all talking over me…..hence leading me to this review!