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Angry Customer 😡
I joined the RAC thinking I would have peace of mind if my car ever happened to break down anywhere, boy was I wrong. After 8 years being a member with no breakdowns in this time I was quite lucky, but this week my car broke down with a coolant leak, so I called the RAC for assistance. I had broken down on a dangerous spot and they told me because I was to close to my home (0.12 miles) to be picked up and it would cost £180 for someone to get to me. Because my car was in a very busy and dangerous road and was told by the local authority's to move it to a safer location ( my sister had to tow me) I then contacted the RAC again to let then know that my car was in a safer place but it was further away. They told that it was my first location details that they log down and the new safer location wasn't to be considered even though it was away from any accident hot spot. So why am I paying a monthly bill just to be treated like this. And if I chose the option of them picking me up for the £180 it would still take someone from the RAC 6to 8 hours to get to me. Disgusting Service. Won't be bothering with the RAC ever again, joined the AA now much better benefits and cheaper too.
5 months ago
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