How does it take almost 3 weeks to get an awnser for a vehicle to be written off or start the process to get it fixed. Had 1 phone call from rac in 3 weeks and was told they are righting it off to then be told by the panel beater they are going to fix it as no one wants to buy it at the salvage value and need to recheck all broken parts. Called several times to find out what is going on to be told wait 2 more days and we will call you. Yet again let down and havnt been called still. I have been a customer for 5 plus years house, cars, bikes and have never claimed anything to be let down. Very poor service