Called around 12.30pm yesterday as my friend who is disabled arrived st my house with a puncture.I going with him to a hospital appointment.This was told to the lady we called to ask for assistance.We do not have internet access.She said she would prioritise as a medical emergency.We received no texts 're what time we could expect help to arrive.By 3.30 approx I ran back anld was told maybe between 4 and 6.Well the hospital appointment was missed.The call handler seemed totally uninterested.We were so lucky to find a local garage that could come out to change the tyre.Have advised my friend to cancel his membership.Really shabby service.Or lack of service. Have added my email as friend not on internet.