Any excuse, here's an email I just sent to them, it explains pretty much everything; I cancelled my policy 200110006672011 on or about the 4th july 2024 because despite paying my dues regularly your people refused to help me retrieve my keys from inside my vehicle. The excuse was because my car was untaxed. Yes being a doddery old sod I forgot to pay the £35 per year road tax! It happens, my memory isn't what it was. I was actually on private property at the time and as such required no road tax anyway. When I joined I was told nothing about road tax being a condition of cover and quite frankly I fail to see how it is relevant! I did tax the car as soon as I became aware and subsequently received a fine too! I refuse to pay this £58.03p cancellation fee, I think you've had enough of my hard to come by money for zero service! I am currently suffering from various ailments and depression, I have nothing worth taking, I live on a pittance in a grotty bedsit. And now I have to put up with your threats of debt collectors!!! Now I'm starting to get angry at the sheer greed and total lack of understanding or compassion your company is demonstrating and I am on the verge of going very public with this outrage. I expect a reply within 7 days. Yours, Mr Martin Willmott. Date of experience: 04 July 2024