I spent over an hour trying to get through for a car to be put on the road for collection by a dealership. I was told they could not do this because it was not or insured explaining it was not to be driven but collected by a dealership, was told they could do a recovery at cost and have it delivered to the dealership,who would not pick it up because its not on the road, checked with the dealership who said that was fine. Phoned rac for a 3rd time to pay for the recovery 2nd time I was cut off paid for the recovery timed at 4pm, 4.30pm the driver calls has this been stored of the road, I answered yes, he said he could not do it because they don't have a license for collection only recovery. Stating its been paid for he was going to call the office to arrange for another company to undertake the work. With other things going on this has madea bad day worse and added to my stress levels. What happened to the good old fashioned service