Called this morning at 8.30am no answer still waiting on Patrolman. Online link for breakdown sent by txt several times, however online breakdown service has been down (what a waste of time). Absolutely frustrating for customers. They answered call saying call back between 1-2pm. Surely they can operate with manual input if the fault lies with them? Just received an update the expected time is 5.30pm to 7.30pm (11 hrs later if they turn up) Cancellation of subscription is Definate with complaint. Please note just had major surgery, therefore unable to take car to garage myself.