I’ve been a RAC member for 20 years now, last Friday evening after having big troubles with my drivers door locking mechanism the central locking flipped locking me out of my van whilst making delivery with engine running. 20 miles from home, on a grim cold, very wet evening I managed to borrow a phone from the property I was parked in front of and phoned RAC for help, however after about 45 minutes and half frozen I was categorically refused all help claiming I wasn’t an official breakdown…? despite me explaining was only a matter of time before van started over-heating and becoming a genuine hazard/emergency. All my possessions Locked in van including my house door keys, phone everything…. Panic situation! I’m shocked and appalled from this treatment being in genuine dire straits and denied any help from the company I pay good money for this very reason. I mean what the hell? After this,’ I then rang all locksmiths none of which could attend till next day, I tried the police who couldn’t help, I even tried to join the AA who wanted nearly £450/500 in total on spot, but also wanted payment prior to them Attending, phone locked in van so of course I couldn’t do anything…. After nearly 2 hours stood in shorts/tshirt outside half-numb as a last resort i smashed my own window with a brick (hurting my wrist in process) to get in from desperation. The van is a lovely VW T6 I’m devastated at this and having to take this action. Not least, the next problem was trying to clear the glass to sit on the seats having gone everywhere and make the windowless door covered/secure for the night, I didn’t sleep from the stress of wondering if van would be broken into during night as it’s parked out on road….. I’m currently waiting a whole week till window can be replaced and can’t use van for my delivery work, thanks so much RAC …. Absolutely abysmal service, left me in such a vulnerable, helpless dangerous situation and caused me a great deal of stress and anxiety. I won’t be renewing, utterly appalling!!!, what a disgraceful organisation and waste of my money.