I bought a new car which came with 2 years breakdown from RAC. Unfortunately I had to call them out and when I did they insisted I was not covered so before anyone would come and look at it I had to give them £199.00 plus setting up a direct debit for £11.50 a month for 12 months ( which I cancelled The following day.After numerous calls to them a breakdown man came after 6 hours waiting. He advised me not to drive it and he called it in for me. I then had to part with £64 before RAC would sent a breakdown pick up to come for me. After paying for all off this I had to wait another 4 hours. 10 hours wait to get picked up, on top off having to re join was not the experience I was expecting. The following day I called the garage I bought my car from and they confirmed that I was indeed covered and should not have been asked to rejoin. I am now 5 weeks later trying to recover this money, but it’s a never ending battle. I am getting no where and as a widow and pensioner living on my own I find this whole experience so disgusting and distressing. RAC are not replying to my emails now and to me it seems as if they are totally ignoring me. My daughter( who is a lawyer) has now advised me to contact The Ombudsman to ask them to help me. In the meantime the garage and car makers have assured under the contract that I am still covered, but as I have no faith in this I have taken out my own cover with another company.