I wish I could put zero star. You left my partner stranded in the middle of nowhere three hours from home for TEN hours. He spoke to 6 different people at the call centre over this time, to be lied to each time saying someone will be there in an hour. Absolute lies. To add to this, he suffers with his mental health, to the point he nearly had mental breakdown and to be treated like thst is appalling behaviour from you. He then was told by the last call centre staff it will be a link drop off, so he was took to the services half way home. Thst driver was brilliant with him. But the other link driver refused to wait (isn't this there job). So he had no choice but to get an uber and leave the van at thr service.. its still there now. After reading review on another review site, it looks like you've changed owners and your losing customers. What is the point in paying a subscription to your service when you can't deliver the service you sold. I'll never use RAC ever again.