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Anonymous
Worst breakdown experience ever! I went on holiday in Europe and got a breakdown cover policy with RAC with the promise that if I broke down my car would be towed to a garage and accommodation would be provided if an overnight stay was required. What happened was that I broke down my car was taken after many hours of waiting and the company made me wait hours on end with the promise that a hotel would be found very soon. In the end I had to find my own accommodation without any form of transport being given. On this particular trip I broke down twice and the same thing happened both times. The nightmare came with the reimbursement, after calling for the breakdown I was told that there would be a reimbursement given to me for the overnight stay and a contribution to the labour cost of fixing the car. Instead what happened when I got back was that they told me that because the car took more than 1 day to fix they would not contribute anything to the labour costs and because I did not stay in a hotel that they would not reimburse my overnight stay either. So the company did not find me anywhere to stay or contribute to the cost of the breakdown which where the whole reason I got the policy to begin with. Which brings me to ask what was the point of insuring myself against such a heavy cost of breaking down since all I got from RAC was one towing pickup which probably would not have cost me that much more than the policy did?
8 years ago
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RAC has a 1.4 average rating from 2,862 reviews

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