I have had the worst breakdown experience ever yesterday. I called them at 4.30pm to report my van won't start. The initial time was 5.40 - 6.30, that changed to 7.45, that then changed to 11.30- 2.40am!!! On a Sunday evening! I was stuck in a field in a stately home that lock up for the night. No one asked how to get in or called me to ask. I had to complain after waiting for 3.5 hours, then they sent a different company. He called me when at a different gate but his English was so poor that I told him to go to the end of the road and turn right, then right again, but he turned left... He couldn't understand me. An office called and an English speaker thankfully so I explained to him how the driver can get in to me, as the English heritage home would only let people in through the deliveries gate. Eventually he came but didn't have a screw driver to take the cover off the battery... So he went to his van and got a kitchen knife to try! You could not write this stuff! I told him it wasn't going to work and told him what piece he needed for a screwdriver and he went back to his van and bought out some bits.... I saw the bit that was needed but he insisted on using a flat one, I didn't want him to use this as it wasn't wide enough and will mess up the head and then the screw won't come out... I asked him to use the one I picked out of his box and eventually he did use it and the screw came out... Because it was the correct bit! I cannot even begin to explain how ridiculous this all was... What has happened to the RAC?? I had no food and two animals in the van and no toilet... And they wanted to leave me there as a lone female for 10 hours!!!???? As it was it ended up being 5, which is still ridiculous. I then tried to complain on their website but it wouldn't accept the registration number. Terrible. I am going to green flag