In August the RAC sent me a renewal letter which showed an approx 50% increase. It also included a lot of options I didn’t want. I then got a quote from the AA for what I actually wanted which was substantially lower. After speaking to the RAC they agreed a much lower renewal price and said a new letter would be issued. Two weeks later nothing had arrived and the original price was still shown online. I telephoned again and they said they would email a confirmation of the price. One week later nothing had arrived and the original price was still showing online. At this point I decided to switch to the AA and opt out of automatic renewal. Unfortunately you can’t do this online so I had to telephone them again, stating quite clearly I did not want automatic renewal and was not going to renew As by this point as I didn’t trust the RAC I went online with my bank and cancelled the direct debit. It was a good job I did this as, on renewal day, I had a text message from them saying: “Something's gone wrong with your breakdown cover payment. To stay covered, call 03301590559” Obviously they had ignored my instructions to cancel and had tried to take the money. The message is simple - if you decide not to renew, cancel your direct debit. They are a bunch of crooks