tried to use the app to report a breakdown, app did not work, got message to call , called result : first call terminated, second call took all the details, but rac cancelled the incident twice, hq did not know why. mechanic came out, with a report of a dead battery, which nobody mentioned. due to the weight of the car different recovery truck was needed. recovery truck was promised within the hour. two hours later recovery company still has not arrived , called them got a promise to be there within the hour. nobody arrived , recovery acompany called and said they cannot make it today, called back rac, they promised to get another truck, and we are still waiting. a whole day wasted , moved appointments , had to pay fines for late postponement etc. RAC did not make it that day, came in the afternoon next day filed an official complaint wit the ops(executive) team, got fobbed off with some prepared statement (probably written by their laywers) find a resue servie that is NOT owned by a HEDGE FUND