The worst experience received and it cost me a small fortune. I have a full RAC membership to protect me or so I thought. My car wouldn't start so I phoned the RAC for the first time, the gentleman on the phone took my details and said that I would receive an email with a time of arrival. I explained that I had my two young daughters with me. The first text message came through that stated 1 hour then after 1 hour a second text came stating 3 hours and the another text stating 4.40pm. I phoned at 7.30am. I phoned back only to be spoken too by a really patronizing woman who told me Monday's are busy. I had no choice but to call a garage who came and sorted my car out and changed me a £130 call out charge. Now here's the really annoying part, today (Tuesday) I saw a RAC van in Scarborough Morrison carpark and so I explained the situation to him, he looked totally bewildered because he was on duty on the Monday in Scarborough and he never received anything until 10am that day and it turned out he was only 8 miles away from me. I will never subscribe to RAC again. Unforgivable.