Had breakdown and needed part. I was helpfully shown my options, and could only afford the cheaper part at £432. Chap phoned a couple of days later and asked to attend early (impressed), fitted the part very quickly which was great, then presented me with a bill for nearly £600! I was told to pay it, then phone to get a refund. Phoned and was very bluntly told by the team that they didn't have the cheaper part and texted me (which I never got) then just went ahead and fitted the expensive part so tough basically. I am attempting to get my money back, and have been told it needs to ge investigated, so in the meantime don't use the car... investigation may take up to 8 weeks! This from a company that should be helping you back on the road. Shocked at this underhand service. Do not trust these cowboys. Disgusting service