If I could rate the RAC recovery experience I had a zero I would. My car broke down at 11am on a Saturday, I was stuck in an industrial estate car park with a puppy, nowhere to pee and nothing to eat or drink on my own. The industrial estate security barrier was being put down and locked at 5.30. I was told they'd be with me by 4pm. I called at 3pm to check and they couldn't answer when someone was coming. I felt like they'd misplaced me. They then said they'd prioritise me because I'd been there for 4 hours. At 5pm I called again. They escalated me and sent a third party recovery vehicle. They said they'd be there by 5.45 so I persuaded a random man to keep the barrier open. The third party guy called me at 5.30 and said he'd just picked the job up and was half an hour away. When he arrived he needed to tow the car, but the RAC had not said they'd meet that expense so he couldn't. The RAC said they had confirmed they would meet that cost to the third party recovery places's office. The guy checked and it was definitely not true. I eventually got jump started to drive to the local nissan dealer, five hundred yards away at 7.30pm. Absolutely appalling service.