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David
Worst RAC experience ever. I reported my problem at 8 in the morning, after waiting for 6 and a half hours, they towed my car 40 miles away, where I had to wait 4 hours for another tow truck, which towed me 32 miles away, where I had to wait another 2 hours for a third tow truck that took me home. This is beyond ridiculous. They delivered my car and me home in 15 hours, which was only 80 miles away from my home... The drivers were very helpful and understanding, I don't blame them. The way RAC ignores its customers is ridiculous. Customer service is unfriendly and unhelpful. They offered me a car rental, for which I would have had to wait hours and go to the car rental branch at my own expense, where the car was not even guaranteed... so we decided to travel with our car on the truck, but at that time we still didn't know what was waiting for us. if I knew, I'd rather walk this 80 miles. Their incompetence ruined my entire weekend. One thing is certain in my life, never more RAC. If the insurance company only contracts with them, I will replace them immediately. I wouldn't recommend to enyone, only for my enemies.
1 month ago
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RAC has a 1.4 average rating from 2,713 reviews

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