Yesterday 31st October 2024, I called RAC breakdown service at 2:04 because my vehicle would not start. After reporting my vehicle I got a notification that a patrol would be with me between 3:30-4:30pm, then got another text saying between 5pm-6:30. I called them again this time I was on my own broken down in an area that was not safe and I explained that I felt vulnerable at this point. The operators was polite and nice and placed me as critical reassuring me that he would try to have someone out to me quicker if possible. Another text came saying between 8:30-10:30pm. Would you believe I had to wait 9 hours, they arrived roughly 11:49pm in the space of 10 seconds the mechanic got my car working. The mechanic was nice. This is the worse service from a well established company. I will not recommend this company its only a pity I have to wait for my breakdown policy to expire before I can withdraw the contract which unfortunately, is not until next year. Very disappointed because I am a loyal customer not only for breakdown but for insurance also. Very disappointed with this service. I would have given a zero but the system won't allow me.