The RAC's service for my 2018 Transit van was disappointingly subpar. I paid for a full service, expecting thorough and professional work. However, just 3,000 miles later, the oil-change light unexpectedly illuminated on my dashboard. Concerned, I took the van to a Ford dealer for inspection. The Ford dealer's diagnosis revealed a simple yet crucial oversight: the RAC technicians had failed to reset the oil-change light on the dashboard after completing the service. This basic error not only caused unnecessary worry but also raised questions about the overall quality and attention to detail of the service provided. When I attempted to address this issue with the RAC's complaints department, I was met with an unsatisfactory response. They dismissed my concerns, offering no resolution or acknowledgment of their mistake. This lack of accountability and customer care is particularly disappointing from a company that prides itself on automotive expertise. The experience has left me questioning the value and reliability of RAC's services. For a reputable organization, such oversights in both the service itself and the handling of customer complaints are unacceptable. It's clear that there's room for improvement in their service quality and customer support processes. In conclusion, this experience has significantly diminished my trust in the RAC. Potential customers should be aware that even basic service procedures may be overlooked, and that resolving issues through their complaints department might prove challenging.