Initially given a time of arrival approx 1 hour 20mins to 2hours10mins. We let family know but the time kept getting delayed , 2 hours later+, then another 2hours+ until after 4 hours + we had no confidence they were ever going to arrive.I am a member(£27 a month) Obviously being a member counts for nothing, not even a phone call to explain.I have been paying for nothing! They owe me £160 for recovery and £15 taxi home and also garage costs of £170 repair which would have been easy for RAC to have done had they bothered to attend. An absolute joke and blatant deception. Look at their website , count on us we arrive within 60minutes.LIES.