I am utterly appalled by the reckless behaviour of the RAC technician who, despite clear signs of smoke and underlying issues unrelated to the battery, persisted with multiple jump-start attempts, ultimately resulting in my car being engulfed in flames. This negligent act has left me without a vehicle, experiencing severe anxiety, distress, loss of appetite, and chronic sleep deprivation. The fact that I have to wait an agonizing 8 weeks for a response to my complaint is further evidence of their disregard for customer well-being. I possess irrefutable video evidence that unequivocally demonstrates a blatant breach of duty of care. I implore the RAC to take immediate action to rectify this catastrophic situation and provide adequate compensation for the immense physical and emotional turmoil they have inflicted upon me.