They don't come. I couldn't wait in the car for 3-6 hours so organised them to come the next morning. Took a taxi home which cost £12.50. Got a message saying that the patrol would come between 8.10 and 8.40am. So got a taxi to my car, again £12.50. Another message, now 9.40- 10.40. Several messages later it's now between 11.40 and 1pm. I have rung and rung them. Have been told; it won't be pushed back again. It has several times. I am now waiting (for the 3rd time) for a manager to ring me back. One of the customer service advisors told me that it was my choice whether I paid for another taxi to go home, and then came back again, or sat in the car and waited. This is despite the fact that if they rang to say they were on the way I wouldn't get back in time. I have had no access to any facilities, I am 60, diabetic, and am now cold, and thirsty. At this point I have been waiting with my car for3 hours and 45 minutes and the patrols arrival time has been put back again!