Reported issue at 19:30 in May, catastrophic oil leak so no fix possible. I explained recovery was needed twice. I rang 4 times, at about half one they agreed to book a local recovery as the RAC ones were busy (they have to pay more for local to do it needs manager approval) finally got home 05:30, when I was only an hours drive away. I rang to complain, got £30 but asked to cancel my opt in auto renewal. They didn't, and you can't cancel online so spent 25 minutes today cancelling. Horrible to deal with.
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