I have been with the RAC for about 25 years. I have called them out only a handful of times though last week having a flat tyre I called them. It is not possible to speak to a person in the first place but a text is sent with a link to a form that needs completing. Eventually after a lot of trial and error I managed to speak to someone who was thoroughly rude, uninterested in what I had to say and shouted at me saying I was talking over him, I was trying to be helpful. All this person wanted to do was sell me a new tyre without even looking at it. After saying I really wanted it to be looked at his reaction was, well you’ll just have to wait till someone is free and it was minimum 5 hours. Not only is this disgrace service but his vile tone was as if customers are a necessary inconvenience to them. I didn’t argue back as I took heed of their warnings that they can refuse to assist. I managed to get a local garage to assist but afterwards I rang the RAC again and let rip on them and I told them never ever to contact me again, not to remind me of renewal and my contract with them will be terminated. The other companies must be doing really well from all the customers they upset.