Fan belt broke on way home from a job, finailly reproted through app having made numerous attempts with poor signal, explained needed a fan belt...waited 4hrs to be then telephoned by Rac chap to be told he couldnt do anything as he had no access to getting a fan belt as was too late and i should have had one myself...i told him, if i had one myself i wouldnt have called you lot...then told another 3-5 hr wait to be then told he couldnt fix the vechile would need to be recoveried which would be another 8 plus hrs...Been with Rac 25yrs plus, havent called them for at least 10 yrs plus...will be cancelling my membership...just hopeless....they were going to send a mechanic 2 hrs plus drive away to tell me that they hadnt got a fanbelt..which id asked for 5hrs before...Shocking service and way to expensive