I am paying for a service that I did not receive and my kids would have potentially been home alone for 3+ hours, had I not found someone myself. Called at 21.45 as my key was stuck. RAC said they couldn't help, but would put me in contact with a locksmith. Said they would call within the hour. They were aware rhat my sons (9 and 11) were home alone. I waited an hour and then had to find my own locksmith as the boys had been left for so long. My locksmith came within 20 mins and sorted the key in 5 mins. 00.16 I finally got a call from an RAC locksmith but I was home in bed by then. Just glad I didn't rely on them or my boys would gave been hone alone for hours!