We took out RAC policy for our daughter who is 19 years old and thought it would be a good safety net should she break down. She had a flat tyre this evening at 10pm and called the RAC who said they would be with her within the hour.....She told them she was 19 and could they come any quicker as she felt vulnerable in an unsafe part of Leeds, not being near a centre or near any shops. They put her on priority and said someone would be there soon.....an hour later, still no one.....1 and half hours,....no one turned up, but after calling numerous times to ask, was told someone would be 10 mins, and someone did call her and said he was on the way, but still no one turned up. In despair, i ( her mum, stuck at home) called the police to see if they could help? if she could drive the car home with a flat tyre. They made a record of the enquiry and finally after a whopping 2 hours and 45 mins someone came to fix the tyre at 1am. What a great service RAC, you really know how to put your customers first, such a global and massive company cant even find an engineer for a young girl stranded alone in a car. You should be ashamed of your excellent name because this really was rubbish service!!!!