I wish I could give 0 stars for this review. My account with RAC has always been in good standing. My previous lease/purchase a few years ago was for my washer/dryer, which I had NO LATE PAYMENTS AND PAID OFF MONTHS EARYLY. This lease is for an Xbox. I pnly have 1 late payment due to the fact I am having serious medical issues, and l was in the ER then admitted. RAC was blowing up my phone with phones and texts while the medical team was working on me. When I was able to call them back I did; only to be harrassed. I explained my situation to them and asked if I could just make a double payment when I was discharged and could make arrangements to get money deposited into my account. They said "NO. You can return the item". I told them I didn't want to return it, but I was in the hospital and had no way to take care of it right then. THEY DIDN'T CARE WHATSOEVER. I asked the female that I spoke to "How am I supposed to even return it if I was in the hospital". AGAIN, SHE DIDN'T CARE, AND WOULDN'T WORK WITH MY SITUATION. RAC has done nothing but harrass me. How can someone be so CALLOUS AND IGNORANT? So to RAC "I DON'T DEAL WITH IGNORANT PEOPLE!!!" MY HEALTH IS MORE IMPORTANT THAN 1 F*@KEN LATE PAYMENT, WHICH IS JUSTIFIED DUE TO SERIOUS MEDICAL ISSUES WHICH GOT ME ADMITTED TO THE HOSPITAL. Since you don't give a sh*t about me, then I don't give a sh*t about getting even 1 penny to. I can't wait until I can make my final payment soon...IN PERSON...so I can tell you all F*@ck OFF and leave me alone. I WILL NOT be leasing from you in the future. I will take my needs to Aaron's. And best believe I will NEVER give RAC a referral. I could go on and on, but my time is to valuable to waste any more efforts on RAC in New Castle, PA.