What has happened to the RAC profit over service. On two occasions now there seems to be a pattern of spiralling out of control money before quality. My wife was miles away from home and had a flat tyre. A woman on her own. They kept adjusting the eta from 1 hr at the beginning and then it ended up at 5 hrs. I ended up traveling over an hr to fix the problem my self. Picking my wife up with the wheel and tyre and going the next day with a replacment wheel and tyre. Another story a few days ago my friend slammed into a kerb because of the ice and she had damaged her alloy because my friends wording was that she has had an accident The reply from the help desk was ring your insurance as its an accident. Again I travelled out and replaced the alloy for a space saver which was flat and I had to blow it up as the one she had was flat. I have never experienced so much negativity from the RAC compared to competitors. Unfortunately every time I replace my insurance I get a free RAC policy which now makes my blood boil we all want a service, if we have a problem we want it to be stress free. not the case with the RAC. . Shame really as the building on the M6 Walsall looks so professional but has people inside taking calls thinking of ways of not providing the service that people are paying for. It starts with the call centres. is there a bonus scheme on putting people off to save the company money On my next renewal of my car insurance I'll be refusing RAC You get what you pay for. Start rescue was the one I used for some years with no issues at all. How many other people have experience the same sort of situations?