I've been waiting 13 days for my car to be towed to the garage. The handbrake is stuck. One the 1st January a reported my car broken down. The following evening a mechanic turned up who had no idea what to do so he told us to make an appointment with RAC for a tow truck to take us to the garage. I did that and was told one would be with us the following morning between the hours of 8am and 12pm. No one came. At 2:30pm I received a call from the tow truck company saying that they were running late and would be with us for around 3/4pm. No one came. We had no updates so I left it till the following day to see if anyone turned up. At 8pm that night another mechanic turned up saying he had been instructed to take a look at my car and to take photo's. He said we needed a specialist truck to pick the car up which would be in the next couple of days. I was a little annoyed but just went with it. A couple of days past by no pick up or any updates. I called RAC who then told me it would be another couple of days I was so annoyed. The lady on the phone was so unsympathetic and rude. I have a disabled son and husband. It's cost me a fortune in taxi's. I've had to rearrange important hospital appointments because taxi's have not turned up. I've sent an email to their complaints department only to receive one back saying they are looking into it but this could take upto 10 weeks! Honestly, it's an absolute nightmare. I can't believe the way I've been treated it's so unfair.